Privacy Policy
This policy explains what personal information Mizi collects, why, who it is shared with, and the choices you have. Mizi is a trading name of Ecommerce Blues LLC ("Mizi", "we", "us"), 5830 East 2nd Street, Casper, WY 82609, United States. Questions: keira@mizi.ai.
What we collect
- What you give us when you apply or book a call: name, email, company, website, mobile number if you choose to give it, and your answers to the application questions.
- Your call: the time you booked and, if you agree at the start of the call, a recording and summary of it.
- Public information about your business: your website, product catalogue, public social media, public ads, and the emails your brand sends to subscribers. We use this to prepare for the call and to show you example work.
- If you become a client: account and billing details, the people you add to your workspace, and the data your connected platforms (such as Shopify, Meta, Klaviyo and Slack) make available to deliver the service.
- Technical data: basic logs of visits to our site and delivery status of emails and texts we send you.
Why we use it
- To respond to your application, arrange and hold your call, and send you reminders about it.
- To prepare example work for your brand before the call.
- To deliver, bill and support the service if you become a client.
- To keep our systems secure and working.
- To improve the service, using data that has been anonymised and aggregated across many brands so that no person or business can be identified.
Where the law requires a legal basis, we rely on taking steps at your request before a contract, performing our contract with you, our legitimate interest in running and improving the service, and your consent where we ask for it (such as text reminders and call recording).
Text message reminders
If you tick the box to receive call reminders by text, we send up to 4 messages per booking: a confirmation, a reminder the day before, a reminder one hour before, and a rebooking link if the call is missed. Message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Ticking the box is not required to apply or book.
Mobile numbers and text message consent are never shared with or sold to third parties or affiliates for their marketing or promotional purposes. They are shared only with our messaging provider in order to deliver the reminders you asked for.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messages are sent by Mizi, a trading name of Ecommerce Blues LLC. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to opt out.
Who we share it with
We do not sell personal information. We share it only with service providers that process it on our behalf, under contract, to run Mizi:
- CRM, calendar and text messaging: LeadConnector (GoHighLevel)
- Email sending: Resend
- Payments: Stripe
- Email, calendar and video calls: Google Workspace
- Team and client communication: Slack
- Call recording and summaries: Fathom
- Website, DNS and security: Cloudflare, and our server hosting provider
- AI models used to analyse information and prepare work, accessed through OpenRouter
- Public ad and social media research: GetHookd and Apify
We may also disclose information if the law requires it, or to protect our rights or someone's safety.
Where it is processed
Our providers may process information in the United States, the United Kingdom and the European Union. Where information from the UK or EU is transferred elsewhere, we rely on the safeguards those providers offer, such as standard contractual clauses.
How long we keep it
- If you apply or book but do not become a client: up to 12 months after your last contact with us.
- If you are a client: for the length of the service, then up to 12 months so that picking up again does not mean starting again, and longer where tax or accounting law requires.
- Anonymised, aggregated data that cannot identify you or your business may be kept to improve the service.
Your choices and rights
You can ask us to access, correct, delete or export your personal information, to stop or limit how we use it, or to withdraw a consent you gave. Reply STOP to any text to stop texts. To make any other request, email keira@mizi.ai. We will respond within one month. If you are in the UK or EU and are unhappy with our response, you can complain to your local data protection authority.
Cookies and tracking
mizi.ai does not currently set advertising or analytics cookies, and we do not track you across other websites. Our pages load fonts from Google Fonts, which receives your IP address when a page loads. Our booking calendar, provided by LeadConnector (GoHighLevel), may set cookies needed for it to work. If we add analytics or advertising tools such as the Meta Pixel, we will update this section before doing so and ask for your consent where the law requires it. You can block or delete cookies in your browser settings.
Security
We limit access to people and systems that need it, keep credentials out of our code, and use providers with strong security practices. No system is perfectly secure, and we will tell you promptly if a breach affects your information.
Children
Mizi is a service for businesses and is not directed at anyone under 18.
Changes
If we change this policy we will update the date above, and tell clients directly about any material change.